Privacy Policy



Your privacy is important to us. Mid-Rivers respects and protects the privacy of our customers. We carefully ensure the confidentiality of each customer's account. Our employees are educated about their obligation to safeguard customer information, and are held accountable for any failure to meet their obligations. As your local cooperative provider, we are owned by those we serve, and we take the protection of your privacy very seriously.

Information We Obtain and How We Use It


Mid-Rivers obtains information about customers that helps us provide service. This information is used for our business purposes only. For example, we need to know your name, address, and the services you buy from us for billing purposes, and to better serve you when you contact our service representatives about your account. It may also be beneficial for us to know about your telephone or Internet bill, your calling patterns and data usage, and whether you have special needs, so that we can (with your permission) offer you the most effective services for your needs when you contact us. Mid-Rivers does not sell, rent, loan, exchange or otherwise release your personal information, mailing lists or telephone lists for marketing purposes.


We publish and distribute telephone directories in print. Customer names, addresses and telephone numbers are included in these directories without restriction to their use (except for non-published numbers). Mid-Rivers is required by law to provide customer names, addresses and telephone numbers (not including non-published numbers) to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance.

Customer Proprietary Network Information (CPNI)


Information typically available from details about a customer's monthly telephone usage that has been obtained in the normal course of providing telephone service is known as Customer Proprietary Network Information (CPNI). CPNI might include the type of line, technical characteristics, class of service, current telephone charges, local and long distance billing records, directory assistance charges, usage data and calling patterns. Mid-Rivers does not sell CPNI in any form, including billing records, types of service, and calling habits to third parties. Unless it first obtains a customer’s approval through FCC-approved methods, Mid-Rivers only uses CPNI for our own marketing purposes among categories of service to which the customer already subscribes. With customer approval, Mid-Rivers may share CPNI across product lines within the company and among company affiliates to better serve your communication needs.

We do not provide CPNI to any third party or affiliate, except as required by law or in the normal course of business, as explained below:

  • When you dial 911, information about your location may be automatically transmitted to a public safety agency.
  • Certain information about your long distance calls is transmitted to your billing company for billing purposes.
  • As necessary, Mid-Rivers must disclose information to comply with court orders or subpoenas. We will also share information to protect our rights or property and to protect use of our services and other carriers from fraudulent, abusive or unlawful use of services.
  • Mid-Rivers may also use third parties or contractors to do work for the company, such as billing services. These third-party contractors have the same obligations as our regular employees concerning the confidentiality of our customer information. In cases where it is necessary to provide CPNI to a third party or affiliate, Mid-Rivers requires that those parties sign an agreement that they will protect the confidentiality of our customers’ CPNI and will not use it for marketing purposes or sell to any other parties.
  • We may, where permitted by law, provide personal information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for our products and services.

Internet Privacy

Mid-Rivers provides Internet Usage Detail information as a courtesy to our Internet customers. This information is printed on the customer’s bill and available online through our secure SmartHub and My Mid-Rivers account management tools. This information includes high-level details on the primary sources of the customer’s Internet data usage, such as “Netflix” or “Streaming Video,” but does not list specific Internet addresses or the specific content that was accessed. Only you, the authorized customer, or those individuals whom you have authorized to view your account information, may access this information.

Mid-Rivers does not collect, save, share, or sell ANY information regarding your Internet usage, the sites you visit (including our own website), searches you conduct, applications you use, or any other Internet-related data. However, other entities known as “edge providers” (Google, Amazon, and others), and any sites you may visit online, may collect data directly from your web browser or other online applications when you use the Internet. Other online parties with whom you do business may also collect and sell your information. Some web browsers may offer tools to help protect your privacy online, such as using the “Incognito mode” in Chrome.

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